FAQs
🛒 Orders & Payments
🔹 What payment methods do you accept?
We accept payments via credit card (Visa, Mastercard, Amex) as well as cryptocurrency payments through our secure payment partner.
🔹 Can I modify or cancel my order after placing it?
Our products are printed on demand, meaning production begins as soon as you place your order. Once your order is being processed, it can no longer be modified or canceled. Please double-check your cart before finalizing your purchase!
🔹 Where can I find my invoice?
Your invoice is automatically sent via email after your order is placed. If you can’t find it, check your spam folder or contact us.
🚚 Shipping & Delivery
🔹 What are the delivery times?
Delivery times vary depending on your location:
- France & Europe: 7 to 12 business days
- USA & Canada: 10 to 15 business days
- Other countries: 12 to 20 business days
🔹 Do you ship internationally?
Yes, we ship worldwide! Shipping fees will be calculated at checkout.
🔹 How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your package directly on our website or via the carrier's website.
🔹 What should I do if my order is delayed?
If your order exceeds the estimated delivery time, please contact our customer service, and we will assist you.
👕 Products & Quality
🔹 How are your clothes made?
All our garments are printed on demand using high-quality materials. We use durable fabrics to ensure long-lasting and comfortable wear.
🔹 How should I care for my sweatshirt or t-shirt?
- Wash inside out at 30°C (86°F)
- Do not tumble dry
- Do not iron directly on the print
📦 Returns & Refunds
🔹 Can I return an item?
Since our products are printed on demand, we do not accept returns unless there is a manufacturing defect or an error on our part.
🔹 What should I do if I receive a defective or incorrect item?
If you receive a damaged product or the wrong order, please contact us within 7 days with photos of the issue. We will send you a replacement free of charge.
🔹 Do you offer exchanges?
We do not offer exchanges at this time. Please make sure to check the size guide before ordering.
📩 Contact & Support
🔹 How can I contact you?
You can reach us through our contact form on the website or by email at Monad.merch@gmail.com. We respond within 24 to 48 hours.
🔹 Do you offer support in French?
Yes! Our team speaks both French and English.
💡 Still have a question? Contact us, and we’ll be happy to help! 🚀